Customer Service And Social Media - 2070 Words

4.1.5. Customer Service Another significant benefit social media networks provide to companies is the opportunity to interact with current and prospects customers. Through pages and profiles on social media, consumers can leave their feedback quickly and directly to the organisation. Customers can also request information and reach out to organisation for help and support. The interactive communication fosters a trustworthy relationship between organisation and its customers. Companies can have one-on-one conversation with customers to understand their need and to gather their feedback. The presence on social media in the form of blog, pages, and profiles allow the customer to have interactive communication with the representative of organisation. Organisations also get a chance to listen to their customers and not only solve their issues but to educate them about organisation and its products or services. Feedback can be of anything such as the experience of using new or existing product, general feedback regarding brand, complaint and suggestions regarding products or even company website and advertising. And this in turn allows the companies to evaluate whether they are meeting the expectation of their customers or not. In addition to positive suggestion and feedback, companies sometime have to deal with negative comments. Infect, negative feedback can spread more quickly on social media. Thus, while developing a social media strategy, company should consider suchShow MoreRelatedSocial Media Has Changed The Customer Service906 Words   |  4 PagesINTRODUCTION- Social media has changed the customer service into a proactive way to keep customers satisfied and increase the company revenues. In todays world using social media it is very easy to remain in touch with the customers. By using social media companies can know the likes and dislikes of a costumers . By using social media one can be able to get the trust of the customers .This paper focuses on how Simon Property Group, Inc should use social media for better costumer service. DEFINE THERead MoreCustomer Service : An Important Part Of Business1124 Words   |  5 Pages1. Introduction Customer service has become an important part of business for a number of reasons. Nowadays, customers have numerous choice of selection where they will buy product/ service based on their needs; therefore customer service is importance to build up customers’ loyalty and their returns. It is difficult for any organisation survive without customer service as there are no one to create connection between organisations and customers, handle payments or answer questions from prospectiveRead MoreUse Of Social Media Platforms By Airlines1727 Words   |  7 PagesThe use of social media platforms by Airlines in the UAE Abstract Purpose of the study: the study explores the use of social media platforms by airlines, specifically Etihad and Emirates airlines according to service quality, Efficiency and customer satisfaction. Strategy/ approach/ procedure: the content exploration of the Airline websites will form the foundation of the study. The sample consisted of airlines in the UAE, specifically Emirates airlines and Etihad airways. Results: almost an eighthRead MoreSocial Medias Impact On Customer Relationships1245 Words   |  5 PagesSocial media or social collaboration has fundamentally altered the way we collaborate, create, communicate, and even consume. 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As customers become more technologically oriented and explore the opportunities that the web has to offer them, marketers have identified that there is a need for the implementation of strategies that would allow them to create and maintain relationships with customers on social platforms. As a result, marketers have updated traditional marketing strategies to newly developed strategies that